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Frequently Asked Questions
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
THE 48 CONTIGUOUS UNITED STATES
| Order Type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
COVID-19 DELAYS?
We are currently facing a 5 business day delay for most of our orders (10 business days total production for most prints). Our team is diligently working to get orders out. We are working as efficiently as possible while following required guidelines to ensure the safety of our workers.
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
https://images.discerningassets.com/image/upload/v1578528213/Final_Graphik_Shipping_Table_scfsl9.pdf
RETURNS AND REFUNDS
We will provide a no charge replacement or refund for any quality issues on prints. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact yourwholesomejourney@gmail.com.
We do not provide a replacement or refund for original artwork.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email yourwholesomejourney@gmail.com.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact yourwholesomejourney@gmail.com as soon as possible if you need to cancel your order.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Canadian shipments typically ship UPS Express Saver , but we reserve the right to utilize other carriers (such as FedEx) depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
If you would like to ship to an international address, please be aware that you will need to pay customs charges.
We do not ship to APO and FPO addresses.
TAXES, DUTIES, BROKERAGE FEES AND TARIFFS
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. The carrier will call ahead to collect taxes and duties. We will need the customers phone number for International orders.
For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
HOW CAN I KEEP UP WITH YOUR NEW ARTWORK?
Join our monthly newsletter! You will receive emails with updates on new artwork available for purchase on our website and be alerted to discounts and sales offered.
